Tag:management

4 steps to a customer-facing culture

By George Brown Jr. Guest Columnist Executives often want their companies to be more customer-facing. That aspiration is admirable. The best companies thoroughly understand their customers...

How to improve customer service by empowering workers

By John Tschohl Guest columnist Imagine a business strategy so powerful it will create loyal customers who will drive a company's revenue to new heights. That...

50 ways to navigate business in China

By George Brown and David Hartman Guest Columnists In 1975, Paul Simon released a song titled "50 Ways to Leave Your Lover," which, despite the promise...

Schade: Six tips for better communication

By Jenny Schade, Guest Columnist   Thanks to the growth of the Internet and other communication technologies, business owners are bombarded by information on a...

Jenny Schade: Have you told your employees you love them lately?

By Jenny Schade, Guest Columnist When is the last time you focused on your relationship with your employees? In my interviews with more than 1,000 leaders...

Guest column: On helping customers grow

by George F. Brown Jr. In 1970, Walt Kelly's famous comic strip character Pogo used the phrase, We have met the enemy...

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Masked merchants re-open Friday at Woodfield Mall after two-month hiatus

A security guard stationed at the entrance to Woodfield Mall was prepared...
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My view: Bring in the $600 weekly checks

If the federal government pledge to give unemployed workers an extra $600 a week has...

Women founders share war stories to inspire persistence

"You have what it takes to triumph. You may not know it....

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